TECHNICIANS: All of our technicians are carefully screened and trained. We
take our clients security very seriously. We perform one drug test and
background checks at the time of hire as well as random testing. All
technicians are full-time employees and not subcontractors. Our technicians
are continually trained to provide the best quality service to you.
ESTIMATES: We professionally manage every aspect of the job and stand
behind every job we do. As a service company, we want to develop a long-term
relationship with each customer, so that drives us to make sure that every job
is done well. If you are not sure what needs to be done, we can come out and
do a no charge estimate (for our weekly service accounts) and present you
with a bid for the needed work. For non-service customers there is a $45 trip
charge. Once the work is approved, the fee is credited back to you.
SUPPORT: We have a full office staff (not just voicemail) available to answer
your questions and help you so that you can relax and enjoy your pool.
INSURANCE: We carry full insurance.
WHY USE TROPIX? From Tropix Pools you get what you’d want from a pool
company … and more. Our staff are friendly, courteous, and people of integrity.
We are a full-service pool company with the customer service of a small
company. We are proud of our A+ rating with the Better Business Bureau.
SERVICE AREAS:
Entire DFW Metroplex
| Pumps and Motors | We troubleshoot all types of pump problems. When it comes to motors, we are careful to check amps, volts and capacitor before we determine whether the motor is faulty or not. |
| Timers and Controls | There are a lot of different controls out there, from simple timers and freezeguards to the most sophisticated electronic controls. We can expertly evaluate your controls to determine the best course of action. |
| Pool Cleaners | We are experienced at all types of automatic pool cleaners. Sometimes it makes better sense to buy a new cleaner than to try to keep on fixing the old one. We will give you all your options and then let you make an educated decision. |
| Heaters | Heaters can be a real challenge because of all the sophisticated components inside. We send our technicians to manufacturer training events on a regular basis to insure that they have the knowledge and the expertise necessary to safely repair heaters. |
| Salt Systems | We understand salt water chlorination systems, having sold more salt systems than any other dealer in the DFW area. We can tell you whether the salt system is malfunctioning or if it is simply a matter of water chemistry. |
| Leak Detection and Repair | We offer full leak detection on pools and spas. Once the leak has been located, we are able to complete the repair with our in-house staff. If you think you have a problem, call us first and let us provide you with expert assistance. |
| Tile and Plaster Problems | We can repair all types of tile and plaster issues or perform a complete remodeling on your pool. We have an in-house staff that can assist you with your needs. Call for a free estimate. |
| Other Issues | We can expertly diagnose and repair all types of pool problems. Need help? Just call! |
